RETURNS AND REFUNDS

The Consumer has the right to withdraw from the contract, without providing any reason, within 14 (fourteen) days. The period of withdrawal expires after 14 (fourteen) days from the day on which the Consumer or a third party other than the forwarding agent and designated by the Consumer acquires physical possession of the product.

In the case of a contract relating to multiple Products ordered by the Consumer in a single order and delivered separately, the withdrawal period shall expire after 14 (fourteen) days from the day on which the Consumer or a third party, other than the forwarding agent and designated by the Consumer, acquires physical possession of the last Product.

In order to exercise the right of withdrawal, the Consumer must inform Radici at one of the addresses below: Radici Pietro Industries & Brands, with registered offices and warehouse in Cazzano S. Andrea (BG), Via Cav. Pietro Radici no. 19, tax code and VAT no. 00217360163, tel. (+39) 035.724242, fax (+39) 035.741549, email info@sit-in.it (general information), support@sit-in.it (requests, complaints and information on e-commerce procedures, orders and shipments).

The Consumer must give notice of its decision to withdraw from the contract concluded with Radici by means of an explicit declaration sent by post, fax or email to the addresses listed in the preceding paragraph.

To comply with the withdrawal deadline, it is sufficient for the Consumer to send the communication concerning the exercising of the right of withdrawal before the expiry of the withdrawal period.

Pursuant to Section 54, paragraph 4 of the Consumer Code, the burden of proof concerning the exercise of the right of withdrawal lies with the Consumer, and it is therefore advisable to send said notification to Radici by registered letter with receipt of delivery to the following address: Cazzano S. Andrea (BG), Via Cav. Pietro Radici no. 19; or by certified email to the address radicipietroindustries@legalmail.it or by any other means suitable to prove with certainty that the communication has been sent and has been received by Radici.

Effects of withdrawal

If the Consumer withdraws from the contract concluded with Radici, they will be reimbursed for all payments they have made, including delivery costs (with the exception of additional costs resulting from the choice of any alternative form of delivery other than the least expensive form of standard delivery offered by Radici), without undue delay and in any case no later than 14 (fourteen) days from the day Radici was informed of the Consumer’s decision to withdraw from the contract.

Said refunds shall be made using the same means of payment used by the Consumer for the initial transaction, unless expressly agreed otherwise; in any event, the Consumer shall not incur any costs as a consequence of said refund. Repayment may be suspended until the returned goods have been received or until the Consumer provides proof that they have sent the goods back, whichever comes first.

The Consumer must return the goods or deliver them to Radici at the following address: Radici Pietro Industries & Brands, Cazzano S. Andrea (BG), Via Cav. Pietro Radici No. 19, without undue delay and in any event within 14 (fourteen) days from the day on which they communicated their withdrawal from the contract to Radici. The deadline is deemed to have been met if the Consumer sends the goods before the 14-(fourteen) day period expires.

1. There will be no direct costs charged for the returning of the goods.

The Consumer is responsible exclusively for any reduction in the value of the goods resulting from having handled them in a manner other than that which is necessary to establish the nature, characteristics and functioning of the goods.

Cases of Exclusion of the right of withdrawal

The Consumer may not exercise the right of withdrawal provided for in Article 20 (“Right of withdrawal”) in the following cases: (a) if the goods are made-to-measure and/or clearly customised; (b) if the sealed goods, opened after delivery, are not suitable for return because they are unlabelled or damaged