L'Adorea Suite in San Michele Salentino

TERMS OF PAYMENT VALID FOR RESERVATIONS & CANCELLATIONS

STANDARD RATE: The booking form contains the amounts and dates of the different payments due to complete the reservation, as follows:

• To be paid at the time of booking: 40% as DEPOSIT calculated on the rental listed price;

•To be paid within 30 days prior to the beginning of lease: 60% as BALANCE to be paid by bank transfer or credit card.

Upon receipt of the deposit Apuliarentals will send to the clients, by e-mail: Booking confirmation; Upon receipt of the balance Apuliarentals will send to the clients, by e-mail, the documentation regarding the reservation: Voucher; Directions to reach the property booked. The failure to pay the balance within the established limits implies the automatic cancellation of the reservation with the right to apply a penalty of 100% the full amount of the reservation.

The cancellation of a booking, even if replaced by another one, has the following penalties:

• 40% of the total booking price in case of cancellation communicated by the customer between the 60th and the 30th day from the beginning of the stay;

• 100% of the total price of the reservation in case of cancellation communicated by the customer between the 29th and the 1st day from the beginning of the stay;

• For cancellations received before the 60th day of the start of the stay, the customer is entitled to a refund of 40% paid as a deposit to confirm the booking.

The NON REFUNDABLE RATEprovides for a discount of 10% over the total rental price, with paying the 100% of the amount at the booking time - this rate does not provide for the reimbursement conditions/split payment above-mentioned (only provided for by the STANDARD RATE).

The NON REFUNDABLE RATEdoes not include any kind of reimbursement; in the event that the guest has to cancel his reservation due to government restrictions due to CoVid-19, Apulia Rentals offers the following options:

• A voucher worth the amount already paid (that can be spent for all our properties);
• Postpone the reservation;

No type of reimbursement for personal reasons.

RESERVATIONS MADE LESS THAN 30 DAYS FROM THE BEGINNING OF STAY

 For reservations made less than 30 days from the beginning of the stay, the clients have to proceed with a single payment of the total amount of the rental at the time of the booking. The terms of payment will be the same as those in the normal booking procedure.

STAY CANCELLATION COVER DUE TO LOCKDOWN

The reservation price includes the special Stay Cancellation Cover due to Lockdown, which protects the customer and his travel companions in the event that he is forced to cancel his stay in the 30 days prior to the scheduled check-in date, due to the occurrence of at least one of the following Covid-19 epidemic containment measures officially imposed by the Governments/competent authorities:

• National Lockdown in Italy: provision officially imposed by the Italian government, that sanctions the closure of the national borders; this measure, limiting free movement of people, decrees the objective impossibility for the foreign client to travel to/from Italy;

• National Lockdown in Client's Country of residence: provision officially imposed by the government of the country of residence of the client holding the reservation and / or residence of one of the other travel participants, provided that their details have been correctly entered, at the time of booking, in the appropriate form of the participants' registry; this measure sanctions the closure of the national borders and free movement of people, decreeing the objective impossibility for the foreign client to travel to/from Italy. To make this coverage effective, the personal data of all customers must be correctly entered, at the time of booking, in the appropriate form of the participants' registry. Upon the occurrence of this case, the customer must send an apposite certificate certifying effective residence in the country affected by this restrictive measure;

• Local Lockdown in the Municipality or in the Area in which the booked Villa is located: provision officially imposed by the Italian Government or by other competent authorities, which establishes the closure of the municipal territory or of a specific and delimited area in which the booked villa is situated, limiting the free movement of people and thus decreeing the objective impossibility for the client to reach it for his stay;

• Italian Local Lockdown in the Client’s Municipality or area of residence: provision officially imposed by the Italian Government or other competent authorities, which establishes the closure of the municipal territory or of a specific and delimited area in which the customer holding the reservation and / or one of the other participants in the trip are resident, limiting the free movement of people and thus decreeing the objective impossibility for the clients to leave their residence area to reach the villa booked for their stay. To make this coverage effective, the personal data of all customers must be correctly entered, at the time of booking, in the appropriate form of the participants' registry. Upon the occurrence of this case, the customer must send an apposite certificate attesting to actual residence in the locality affected by this restrictive measure.

All types of provisions not listed above are excluded from this coverage, including, by way of example only:

− mandatory quarantine of the client upon his arrival in Italy and/or his return, even though imposed by the competent authorities;

− local lockdowns and/or restrictions in areas in which the booked villa is not located; − local lockdowns and restrictions in the area in which the arrival/departure airport and/or station is located;

− closure of the arrival/departure airport and/or station;

− cancellation/delays/postponement of booked flights;

− cancellation of events and / or any activities previously purchased and reason of the holiday;

− client's fear of travelling/personal reasons;

− causes not related to the Covid-19 health emergency;

− unofficial restrictions and containment measures and which are not issued by competent authorities.

With this coverage, the customer who cancels due to one of the four restrictive measures covered by the coverage is entitled to receive the refund of the amount already paid (excluding APULIARENTALS booking fees which are never refundable). The refund will be made by Apuliarentals within 60 days of the scheduled check-in date.

(Bookings confirmed through the use of vouchers issued during the Covid emergency are not covered by the Cancellation Cover due to Lockdown. The Stay Cancellation Cover due to Lockdown is valid for bookings made from November, 4th 2020 and is not retroactive).